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FAQs2022-05-25T21:47:06+01:00
What information will I need to provide to use this service?2022-09-06T20:23:39+01:00

We request that you provide a form of evidence that you normally take the medication. A copy of a prescription or photos of medication boxes with your name on would be ideal. We also request for some form of ID. If you are unable to provide this then our doctors can use their discretion to provide you a prescription.

Can I request any medication?2022-09-06T20:17:51+01:00

This service should only be used for an emergency refill of your regular medication. Please note that our clinic does not prescribe Controlled Drugs.

How many times can I use the Express Medication Refill service?2022-09-06T20:16:47+01:00

For this service we can only prescribe up to a 28 days of your regular medication (quantities are at the discretion of the doctor). This service is for one-time use only. For longer supplies of medication, you may require additional checks, so please book a standard GP Appointment.

Can I use this service from outside the UK?2022-09-06T19:19:19+01:00

Unfortunately not. This service is only available if you are in the United Kingdom.

Are you able to issue proof of COVID recovery documentation to non-UK citizens?2022-06-04T19:29:31+01:00

Yes. We issue Covid Recovery Certificates to individuals of any nationality.

Is your recovery certificate compatible with the VeriFly App?2022-06-07T14:15:12+01:00

VeriFLY only recognises QR codes from NHS and EU Digital Covid passes as they are especially encrypted, and currently cannot read a QR code from ANY private provider.

However our certificate is still fully accepted by all airlines.

VeriFLY have confirmed with us that travellers’ certificates will be validated at the check-in desk or boarding gate, in hard copies format.

Please be assured that we have not had any issues with our certificates being accepted for travel purposes.

What is your refund policy?2022-06-11T13:20:46+01:00

If for any reason we are unable to validate your submission details and therefore unable to issue you a recovery certificate, then we will be happy to offer you a full refund.

Please note that we do not offer any refunds once your certificate has been approved.

What type of Covid-19 test do you accept as evidence of my recent infection?2022-04-29T15:56:09+01:00

Most countries now accept both a PCR test or a Rapid Antigen test as evidence of your recent Covid-19 infection, including the USA and Australia.

The Montague Clinic is happy to issue a Covid recovery certificate, with either type of test, so long as you have an official test report or NHS email containing your name, date of birth and type of test. Please note that we do not accept a photograph of a positive lateral flow testing device as evidence of infection.

Before booking, please review the latest regulations of your destination country prior to booking, to see which type of Covid test is accepted.

 

Does your Covid Recovery Certificate have a QR code?2022-06-07T14:18:07+01:00

All our certificate contain our clinic’s QR code, linking to important information from your Covid Recovery Certificate.

Your QR code links to important information from your certificate:

  • Name of our Clinic
  • Your personal details
  • Certificate unique Document ID
  • Date of issue of the certificate
  • Date of your positive Covid test
  • Type of your positive Covid test
  • Confirmation that your information has been validated by doctors at The Montague Clinic

Please note this is not an EU Covid Pass QR code and is not readable by EU Digital Covid Pass Readers.

What is included in the Covid Recovery Certificate offered by the Montague Clinic?2022-02-20T19:07:34+00:00

The Montague Clinic’s Covid Recovery Certificate includes the following:

  • The Montague Clinic’s letterhead & contact details
  • A unique document ID number
  • The date of your assessment & the your certificate issued
  • Your name, date of birth & address
  • The date and type of your positive Covid-19 test
  • A statement declaring the number of days it has been since your positive Covid test
  • A statement to the effect that you have been free of Covid-19 symptoms for the past 72 hours
  • A statement to the effect that you have had Covid‑19 but are now recovered and not considered to be infectious
  • The signature of the doctor authorising your certificate (all our doctors are licensed medical practitioners and are fully registered with the GMC)
  • Our clinic’s QR code, containing important information from your Covid Recovery Certificate. Please note this is not an EU Covid Pass QR code and is not readable by EU Digital Covid Pass Readers.
Can I use the certificate for more than one journey?2022-02-20T11:40:16+00:00

Yes. The certificate is valid for as long as the rule of your destination country. For instance, currently the USA stipulates that your positive Covid-19 test must be more than 5 days but no longer than 90 days ago. If the dates of your test, as written on your certificate, fit this requirement then you’re good to go.

How do I get a verified certificate & how long does it take?2022-03-18T09:31:37+00:00

Once you have completed and submitted your application, a member of our medical team will review your submission details and assuming everything is OK, will approve your application and authorise your certificate. 

You should receive your certificate by email within a few hours. It normally takes about 2 hours. 

What documents do I need to apply for a Proof of Recovery Certificate2022-02-19T23:05:02+00:00

To validate your application we require a copy of the ID page in your passport, and your positive Covid-19 test report. We accept both a PCR test and a lateral flow test report. Your test report need to have the following information clearly visible:

  • Passenger full name
  • Passenger date of birth
  • Type of test (PCR or lateral flow)
  • Date the sample was taken
  • Positive result
  • Name of laboratory (not required for NHS tests)
We now accept a lateral flow test for a Document of Recovery from Covid-19 for the USA2022-04-01T01:46:24+01:00

Document of Recovery from Covid-19 for the USA

In accordance with the CDC latest regulations, we now accept a positive lateral flow test (aka rapid antigen test) as evidence of your recent Covid-19 infection, in order to authorise a Document of Recovery from Covid-19 for the USA (aka Covid Recovery Certificate or Proof of Recovery from Covid-19).

Your test must have been taken at least 6 days ago (11 days if you were hospitalised due to Covid-19) in order to be valid.

CLICK HERE to read the CDC’s latest guidance on testing.

For a lateral flow (aka rapid antigen) test, you must upload a formal report of your positive lateral flow test that clears shows your name, date of birth, and the test result.

If you are using a NHS report then a screenshot or copy of your email/text message notification from the NHS will do. If you are uploading a result from a private testing company, you result must also display the name of the testing company or clinic.

To order your certificate CLICK HERE

 

Travelling to Qatar?2021-07-08T12:25:23+01:00

People flying to Qatar must have their fit to fly Covid test to be carried out by The Wellington Hospital or The Cromwell. We are not an authorised testing centre for Qatar.

Who will see my result?2021-05-04T07:41:03+01:00

Apart from The Montague Clinic and the laboratory, positive results are shared with Public Health England to contribute to national data as well as Test and Trace.

Can my child have a Covid-19 PCR test?2021-05-04T07:40:21+01:00

Yes. For specific instructions on how to test children, please click HERE

You may also find this VIDEO useful: https://www.youtube.com/watch?v=Xaw8DsF2Igc

How long does my travel certificate last for?2021-05-04T07:38:44+01:00

Your travel certificate is a signed statement of when you had your RT-PCR test and the result. Its validity does not expire but most airlines and destinations require you to have your test taken within a specific timeframe. Therefore, you should ensure that your test is taken according to the entry requirements of your destination. Visit HERE for more information. 

 

How do I book a Covid-19 test for more than one person?2021-05-04T07:36:29+01:00

Please change the quantity to the number of tests you require. Please note that a maximum of 12 testing kits can be purchased within one order.

When should I book my test?2021-05-04T07:35:49+01:00

You must check the most up to date guidance regarding the country you are travelling to and book your test within the appropriate timeframe for your destination. The Montague Clinic will not accept any liability or associated costs if you book your test outside the timeframe for your destination.

What information will be included on my travel certificate?2021-05-04T07:35:06+01:00

You travel certificate will include the following information:

  • Your personal details (name, date of birth)
  • Your passport or national ID number (only if you upload this when you register your kit online)
  • The date and time of your Covid-19 test
  • The laboratory details
  • Confirmation that you had a RT-PCR Covid Test
  • Confirmation that your test was analysed in a UKAS accredited laboratory
Can I have a refund if I no longer require the test?2021-05-04T07:30:04+01:00

We understand that during the pandemic, travel plans can change. We are happy to offer you a refund if your test kits are unopened and received by us. There is a one-off administration fee of £30 for this (regardless of number of kits purchased). Refunds are made once we receive back your unused test kits. Please email us at info@montagueclinic.com if you require a refund with your order reference number.

Can I change the day I do my test?2021-05-04T07:42:13+01:00

If you are returning your completed sample using the UK wide DX Sample Drop service, then you can change the day you do your test. Please be aware that the next day result service is only available if you drop your completed sample off between Monday and Friday. 

When will I get my result?2021-05-04T07:28:52+01:00

DX Sample Drop:

If you drop off your sample to a DX Sample drop location within opening hours Monday to Friday, you can expect your result by midnight the following day. See HERE for opening times of your closest drop off point

If samples are dropped off after closing time on Friday or over the weekend, you can expect your result to arrive by midnight on the following Tuesday. 

London Express Service:

You can expect your result by midnight the same day of your test.

How do I cancel my appointment?2021-01-10T14:43:00+00:00

To cancel your appointment, click on the “Cancel booking” link located within your confirmation email and follow the instructions.

What information will be included on my travel certificate?2020-12-23T17:38:26+00:00

All documents and travel certificates state the following information:

  • Your personal details (name, date of birth, address, email address)
  • Your passport or national ID number (only included if you have sent this information to our team)
  • The logos of both The Montague Clinic and the Cromwell Hospital (formerly known as Bupa Cromwell Hospital)
  • The date and time of your Covid-19 test
  • Contact details of the clinic
  • Confirmation that you had a RT-PCR Covid Test
  • Confirmation that your test was analysed in a UKAS accredited laboratory
  • Confirmation that your test was performed by a qualified health professional, under the supervision of one of our doctors
When should I book my test?2021-01-05T12:49:08+00:00

You must check the most up to date guidance regarding the country you are travelling to and book your test within the appropriate timeframe for your destination. The Montague Clinic will not accept any liability or associated costs if you book your test outside the timeframe for your destination.

What information do I need to give you for my travel certificate?2020-12-23T17:39:04+00:00

We will use your name, date of birth and address as it appears in your booking. Please ensure you complete your online booking accurately and feel free to check with our receptionists when you are at the clinic.

How do I purchase Covid-19 tests for more than one person?2020-12-23T17:39:10+00:00

Please make an individual  purchase for each person that requires a test. 

How do I pay?2020-12-23T17:39:33+00:00

All payments for Covid tests need to be made by credit/debit card when you attend the clinic for your appointment. We are unable to take cash payments during the Covid pandemic. 

Our team may call you ahead of your appointment to complete a Covid-19 risk questionnaire and to take payment details over the phone. Payment is only taken after you have your Covid test. 

How quickly will I get my lateral flow tests results?2021-12-18T00:40:34+00:00

Your result is visible within 15 minutes of doing your test. You certificate of validation will be sent to your email within 2 hours of taking the test.

What type of Covid-19 test am I getting?2020-12-23T17:40:01+00:00

We use the largest private UKAS registered laboratory in London. Our Abbott Covid-19 Antibody Test is one of only two approved tests by Public Health England.

Does the home STI test kit include a follow-up appointment?2020-12-23T17:40:14+00:00

Follow-up appointments as not included with our home STI test kits. If you would like to speak to us following your results, you can book a face to face or remote appointment via our website.

Are you able to treat all STIs?2020-12-23T17:40:20+00:00

We can provide treatment for common STIs like chlamydia and herpes. Some rarer STIs need an antibiotic injection and specialist input, so if we identify one of these we would help direct you to the most appropriate service. If you need treatment, you can arrange this by booking a face to face or remote appointment via our website.

How accurate are sexual health postal tests?2021-12-18T00:55:17+00:00

The test is a PCR test that looks for the DNA of the various organisms. It is the gold standard for sexual health testing. As long as you follow the instructions when producing your sample, the results should be completely accurate.

Is it easy to do the STD urine test your self?2021-12-18T00:56:44+00:00

Yes. Easy to follow instructions are in enclosed with the kit.

Men are required to provide a urine sample. The test needs a “first catch” sample (i.e. the first bit of urine that comes out). Male patients MUST NOT PASS URINE for 2 HOURS before producing the sample.

Women are required to provide a self taken low vaginal swab.

Does the kit arrive in discrete packaging?2020-12-23T17:40:37+00:00

Yes. All kits are sent by Royal Mail Special Delivery, in plain packaging. There is absolutely no way of telling what is inside the package or who the sender is.

When will I received my kit?2020-12-23T17:40:47+00:00

Tests kits are dispatched same by Royal Mail Special Delivery, for all orders completed by 1pm, Monday to Friday. Therefore if you completed your online purchase before 1pm, you should receive your kit the next working day. Orders completed after 1pm Monday to Friday or on weekends, are dispatched the next working day.

How will I receive my results?2020-12-23T17:40:52+00:00

As soon as your results are ready, we will send them to you via secure email.

How fast will I get my results?2020-12-23T17:40:56+00:00

Our turnaround time for results is within 7 days, but most patients receive their results sooner. Once you have received your swab test kit, please try to post the completed sample back to us as soon as possible. The kits take 2 working days to get back to the lab. Once received by the lab, the sample is usually processes in another 2 working days.

If I’ve had unprotected sex, how soon should I have my test?2020-12-23T17:41:02+00:00

The urine or swab test for chlamydia and gonorrhoea (plus any other tests that are included) are accurate if done 2 weeks after a potential exposure. You can still have the tests earlier than these timeframes, but if they come back as negative it would be advisable to repeat them at the appropriate time interval.

Is the sexual health service confidential?2020-12-23T17:41:07+00:00

The service is completely confidential and your results are not shared with anyone, including your own GP. Your test kit will arrive in unmarked packaging. We are a general medical clinic and people order a variety of postal kits from us, so all emails you receive will appear like our standard medical correspondence.

Is treatment included in the price?2020-12-23T17:41:13+00:00

If we are able to treat your STI with tablets, then providing this aftercare is included in your price. Some rarer STIs need special treatment with antibiotic injections so if we identify one of these, we’ll help you access this treatment from an appropriate service. 

Are you able to treat all STIs?2020-12-23T17:41:18+00:00

We can provide treatment for common STIs like chlamydia and herpes. Some rarer STIs need an antibiotic injection and specialist input, so if we identify one of these we would help to direct you to the most appropriate service to help you. 

How will my tests be done?2020-12-23T17:41:41+00:00

Basic female sexual health tests involve a self taken vaginal swab, and for males it’s a urine test. Males should not pass urine for two hours prior to their appointment.  

Can I decide which tests I want at my appointment?2020-12-23T17:41:46+00:00

This is the best approach. The doctor will help you to assess your risk of STIs and guide you about which tests to consider. 

Am I able to have a chaperone?2020-12-23T17:41:51+00:00

Yes. We have a nursing team that is always available to chaperone. 

Can I choose to see a male or female doctor?2020-12-23T17:41:58+00:00

Both of the founding GPs at The Montague Clinic are male so at present we are unable to offer a consultation with a female GP. If you require a genital examination, one of our nursing team would be available to chaperone if you wish. Please note that currently, the best way for females to provide a sample is a ‘self-swab’. The pick up rate is better with this method compared to when a clinician takes a swab (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5999261/). 

Is the sexual health service confidential?2020-12-23T17:42:10+00:00

The service is completely confidential and your results are not shared with anyone including your own GP. Most of our patients come to see us for general medical problems and so nobody apart from the doctor will know you are coming for a sexual health issue. All appointment reminders and payment references will appear like our general medical GP consultations.

What is included in my appointment?2020-12-23T17:42:30+00:00

Each appointment is 20 minutes long. If you have complex or multiple issues, it is advisable to book a double appointment (£100).

The cost of private prescriptions and referral letters are included within the price of your consultation.

What should I do when I arrive at the clinic?2020-12-23T17:42:35+00:00

If it is your first appointment with us, then please aim to arrive 15 minutes early to complete a health questionnaire.

Let the receptionist at 4 Basinghall St know that you have arrived. Take a seat in the waiting area and the doctor will call you in. Please help yourself to tea and coffee from the kitchen.

What experience do your doctors have?2020-12-23T17:42:40+00:00

Our doctors are all UK trained, have full registration with the General Medical Council and are all fully certified by the Royal College of General Practitioners.

Find out more information about our doctors here: OUR DOCTORS.

What kind of problems can your doctors deal with?2021-12-18T01:07:37+00:00

Doctors at The Montague Clinic are experienced in managing any issue for which you would normally see a GP. Our doctors are also able to arrange blood tests, arrange scans, and refer for imaging and specialist care.

Do I get to choose which doctor I see?2020-12-23T17:42:54+00:00

Yes. You have the option of choosing one of OUR DOCTORS.

Can I get a referral for my private health insurance?2021-12-18T01:11:11+00:00

Yes. Our doctors work closely with London’s top specialist and are happy to refer you on your private medical insurance.

How long are your appointments?2021-12-18T01:12:27+00:00

Our standard appointments are 20 minutes. 

Will the doctor be able to deal with multiple problems during my appointment?2020-12-23T17:43:02+00:00

Appointments generally for 1 problem, however this is at the discretion of the doctor, and we are happy to address more concerns if safe and reasonable within the timeframe. Double appointments may be required for multiple problems.

How do I book an appointment?2020-12-23T17:43:08+00:00

Appointments are all bookable online via our website.

May I cancel my appointment?2020-12-23T17:43:13+00:00

Appointments can be cancelled up to 24 hours before for free. Cancellations within 6 to 24 hours will be refunded 50%. Cancellations within 6 hours are not refundable.

Will the doctor notify my NHS GP?2020-12-23T17:43:19+00:00

At your request we will be happy to email you your clinical notes for you to share with your NHS GP.

What is the structure of The Montague Clinic2020-12-23T17:43:24+00:00

The Montague Clinic is a group of independent medical practitioners, with a mission to provide high quality care in the City.

Can I use my health insurance to pay for my consultation?2020-12-23T17:43:34+00:00

Unfortunately, at this point in time, we are unable to accept payment from health insurance for GP consultations.

How can I attend for and blood tests or scans?2021-12-18T01:26:48+00:00

Our clinic works with most private providers of blood tests and scans. To arrange your tests you should be able to attend a private provider in a location convenient to you.

Are the prices of lab tests, scans & other investigations included in the consultation fee?2020-12-23T17:43:45+00:00

No. Prices of lab tests, scans & other investigations are not included in our Standard GP Appointment fee. The doctor will be able to counsel you regarding the most appropriate investigation options.

Is the price of a prescription or referral letter included in the consultation fee?2020-12-23T17:43:49+00:00

Yes. We do not charge extra for prescriptions and referral letters issued during your consultation. Please note however that the pharmacy will charge you for the cost of your medication.

How will I receive the results of any tests/investigations?2020-12-23T17:43:54+00:00

You can choose how you wish to receive your test results. All communication is confidential. Options include text, email and telephone calls.

If I need to be referred to a specialist, can I choose whom I see?2021-12-18T01:32:47+00:00

We offer a choice of providers for onward specialist referral. If you have medical insurance we can refer to any specialist or hospital registered with your insurer.

Where can I take my private prescription to get my medication?2021-12-18T01:36:27+00:00

We can send your private prescription to any high street pharmacy. We also work with a pharmacy delivery service, who deliver your medication to your office or home, Monday to Friday.

What services are you unable to offer?2020-12-23T17:44:09+00:00

Our doctors are currently unable to offer the following services:

  • Medical care to patients under 18 years of age
  • Immunisations
  • Travel vaccinations
  • Smear tests
  • Cosmetic procedures (e.g. botox & fillers)
  • Minor surgical procedures
  • Joint injections
  • Ear syringing
  • Wound care
  • Baby immunisations
Do you prescribe controlled medication?2020-12-23T17:44:14+00:00

We do not prescribe controlled medications such as morphine, tramadol, pethidine, methylphenidate and oxycodone.

Can you complete medical reports?2020-12-23T17:44:22+00:00

We can complete a wide range of medical reports, however some reports do need us to have access to you full medical record. Please send us a copy of your report by uploading it through our Medical Reports webpage – CLICK HERE.

We will get back to you and let you know whether we can proceed.

Any other questions?

Our support team are available 7 days a week

Contact our support team

Support Team available 8am to 10pm

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