FAQs.

Please review our FAQ categories below, or use the search.

FAQs2022-05-25T21:47:06+01:00
How can I give feedback to the clinic, or make a complaint?2024-01-12T10:33:44+00:00

We are continuously striving to offer all patient’s the highest possible quality of service.

We welcome any feedback or comments about our service that may help us improve what we do.

Informal comments can be sent to us by email (info@montagueclinic.com) or via our ‘Contact Us’ page. We are happy to discuss and resolve any issues on the phone as promptly as possible.

Formal complaints can be made in writing by email. We aim to acknowledge the receipt of your email within 3 working days; a full response to your email can take up to 20 working days.

What information will I need to provide to use this service?2024-01-12T10:32:49+00:00

We request that you provide a form of evidence that you normally take the medication. A copy of a prescription or photos of medication boxes with your name on would be ideal. We also request for some form of ID. If you are unable to provide this then our doctors can use their discretion to provide you a prescription. 

Can I request any medication?2022-09-06T20:17:51+01:00

This service should only be used for an emergency refill of your regular medication. Please note that our clinic does not prescribe Controlled Drugs.

Can I use this service from outside the UK?2022-09-06T19:19:19+01:00

Unfortunately not. This service is only available if you are in the United Kingdom.

What is your refund policy?2022-06-11T13:20:46+01:00

If for any reason we are unable to validate your submission details and therefore unable to issue you a recovery certificate, then we will be happy to offer you a full refund.

Please note that we do not offer any refunds once your certificate has been approved.

How do I cancel my appointment?2021-01-10T14:43:00+00:00

To cancel your appointment, click on the “Cancel booking” link located within your confirmation email and follow the instructions.

How do I pay?2024-01-09T12:51:31+00:00

We take payment online at the time of booking your appointment.

How will I receive my results?2020-12-23T17:40:52+00:00

As soon as your results are ready, we will send them to you via secure email.

How fast will I get my results?2020-12-23T17:40:56+00:00

Our turnaround time for results is within 7 days, but most patients receive their results sooner. Once you have received your swab test kit, please try to post the completed sample back to us as soon as possible. The kits take 2 working days to get back to the lab. Once received by the lab, the sample is usually processes in another 2 working days.

How will my tests be done?2020-12-23T17:41:41+00:00

Basic female sexual health tests involve a self taken vaginal swab, and for males it’s a urine test. Males should not pass urine for two hours prior to their appointment.  

Can I decide which tests I want at my appointment?2020-12-23T17:41:46+00:00

This is the best approach. The doctor will help you to assess your risk of STIs and guide you about which tests to consider. 

Can I choose to see a male or female doctor?2020-12-23T17:41:58+00:00

Both of the founding GPs at The Montague Clinic are male so at present we are unable to offer a consultation with a female GP. If you require a genital examination, one of our nursing team would be available to chaperone if you wish. Please note that currently, the best way for females to provide a sample is a ‘self-swab’. The pick up rate is better with this method compared to when a clinician takes a swab (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5999261/). 

Is the sexual health service confidential?2020-12-23T17:42:10+00:00

The service is completely confidential and your results are not shared with anyone including your own GP. Most of our patients come to see us for general medical problems and so nobody apart from the doctor will know you are coming for a sexual health issue. All appointment reminders and payment references will appear like our general medical GP consultations.

What is included in my appointment?2024-01-09T12:56:47+00:00

Each appointment is 20 minutes long. If you have complex or multiple issues, then you may wish to book a double appointment.

The cost of private prescriptions and referral letters are included within the price of your consultation.

What experience do your doctors have?2020-12-23T17:42:40+00:00

Our doctors are all UK trained, have full registration with the General Medical Council and are all fully certified by the Royal College of General Practitioners.

Find out more information about our doctors here: OUR DOCTORS.

What kind of problems can your doctors deal with?2021-12-18T01:07:37+00:00

Doctors at The Montague Clinic are experienced in managing any issue for which you would normally see a GP. Our doctors are also able to arrange blood tests, arrange scans, and refer for imaging and specialist care.

Do I get to choose which doctor I see?2020-12-23T17:42:54+00:00

Yes. You have the option of choosing one of OUR DOCTORS.

Can I get a referral for my private health insurance?2021-12-18T01:11:11+00:00

Yes. Our doctors work closely with London’s top specialist and are happy to refer you on your private medical insurance.

How long are your appointments?2021-12-18T01:12:27+00:00

Our standard appointments are 20 minutes. 

Will the doctor be able to deal with multiple problems during my appointment?2020-12-23T17:43:02+00:00

Appointments generally for 1 problem, however this is at the discretion of the doctor, and we are happy to address more concerns if safe and reasonable within the timeframe. Double appointments may be required for multiple problems.

How do I book an appointment?2020-12-23T17:43:08+00:00

Appointments are all bookable online via our website.

May I cancel my appointment?2020-12-23T17:43:13+00:00

Appointments can be cancelled up to 24 hours before for free. Cancellations within 6 to 24 hours will be refunded 50%. Cancellations within 6 hours are not refundable.

Will the doctor notify my NHS GP?2020-12-23T17:43:19+00:00

At your request we will be happy to email you your clinical notes for you to share with your NHS GP.

What is the structure of The Montague Clinic2020-12-23T17:43:24+00:00

The Montague Clinic is a group of independent medical practitioners, with a mission to provide high quality care in the City.

Can I use my health insurance to pay for my consultation?2020-12-23T17:43:34+00:00

Unfortunately, at this point in time, we are unable to accept payment from health insurance for GP consultations.

How can I attend for and blood tests or scans?2021-12-18T01:26:48+00:00

Our clinic works with most private providers of blood tests and scans. To arrange your tests you should be able to attend a private provider in a location convenient to you.

Are the prices of lab tests, scans & other investigations included in the consultation fee?2020-12-23T17:43:45+00:00

No. Prices of lab tests, scans & other investigations are not included in our Standard GP Appointment fee. The doctor will be able to counsel you regarding the most appropriate investigation options.

Is the price of a prescription or referral letter included in the consultation fee?2020-12-23T17:43:49+00:00

Yes. We do not charge extra for prescriptions and referral letters issued during your consultation. Please note however that the pharmacy will charge you for the cost of your medication.

How will I receive the results of any tests/investigations?2020-12-23T17:43:54+00:00

You can choose how you wish to receive your test results. All communication is confidential. Options include text, email and telephone calls.

If I need to be referred to a specialist, can I choose whom I see?2021-12-18T01:32:47+00:00

We offer a choice of providers for onward specialist referral. If you have medical insurance we can refer to any specialist or hospital registered with your insurer.

Where can I take my private prescription to get my medication?2021-12-18T01:36:27+00:00

We can send your private prescription to any high street pharmacy. We also work with a pharmacy delivery service, who deliver your medication to your office or home, Monday to Friday.

What services are you unable to offer?2020-12-23T17:44:09+00:00

Our doctors are currently unable to offer the following services:

  • Medical care to patients under 18 years of age
  • Immunisations
  • Travel vaccinations
  • Smear tests
  • Cosmetic procedures (e.g. botox & fillers)
  • Minor surgical procedures
  • Joint injections
  • Ear syringing
  • Wound care
  • Baby immunisations
Do you prescribe controlled medication?2020-12-23T17:44:14+00:00

We do not prescribe controlled medications such as morphine, tramadol, pethidine, methylphenidate and oxycodone.

Can you complete medical reports?2020-12-23T17:44:22+00:00

We can complete a wide range of medical reports, however some reports do need us to have access to you full medical record. Please send us a copy of your report by uploading it through our Medical Reports webpage – CLICK HERE.

We will get back to you and let you know whether we can proceed.

Any other questions?

Our support team are available 7 days a week

Support Team available 8am to 10pm

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